ryanwilliamsonmd.com • Transcend Health Group, LLC

Please read these Terms of Use carefully before using this Website or purchasing any of our programs, products, or services.

This Website, ryanwilliamsonmd.com, and its content, programs, and products are owned and operated by Transcend Health Group, LLC (“Company,” “we,” “us,” or “our”). The term “you” refers to any user or viewer of the Website and to any purchaser or user of our programs, products, or services. These Terms of Use (“Terms”) govern your access to and use of the Website and its content, and your purchase and use of our coaching programs, books, speaking services, digital products, communities, events, and related content or materials (collectively, the “Programs and Products”).

By accessing or using the Website or any of our Programs and Products, you agree to these Terms, our Privacy Policy, and any additional written terms that may apply to a specific purchase, program, event, speaking engagement, or service. If you do not agree, you must immediately stop accessing and using the Website and our Programs and Products. We reserve the right to change these Terms at any time; changes are effective when posted, and your continued use constitutes acceptance of the revised Terms.

Important arbitration notice: These Terms require the use of binding arbitration on an individual basis to resolve disputes, rather than jury trials or class actions, and they limit the remedies available to you in the event of a dispute. By using the Website or purchasing or using any of our Programs and Products, you acknowledge that you are waiving certain legal rights, including the right to a jury trial and the right to participate in a class action, and you are doing so voluntarily. Please review the Dispute Resolution section below.

1. Eligibility and Acceptance

The Website and all of our Programs and Products are intended solely for users who are at least eighteen (18) years of age and who reside in the United States. By accessing or using the Website or any Program or Product, you represent and warrant that you are at least 18 years old. Any registration, use, or access by anyone under 18 is unauthorized and in violation of these Terms. Accessing, purchasing, or using the Website or any Program or Product in any manner constitutes your agreement to be bound by these Terms.

2. About This Website — No Medical Care or Physician-Patient Relationship

This Website supports Dr. Ryan Williamson’s coaching, book, speaking, educational, and related Programs and Products, and provides general information about the separate concierge medical practice, Transcend Health Medical, PC (the “Practice”). The Practice is a separate legal entity that operates at transcendhealthmedical.com. This Website is an informational, educational, marketing, and e-commerce resource and a place to access coaching and related Programs and Products. It does not provide medical care.

Using this Website — including browsing it, submitting a contact form, scheduling a call, purchasing a Program or Product, subscribing to a newsletter, commenting, texting, emailing, or communicating with us — does not create a physician-patient relationship and does not constitute the practice of medicine. All clinical services, medical records, telehealth sessions, prescriptions, clinical orders, medical advice, and patient-provider communications are delivered only by the Practice, through its separate systems and agreements, after formal enrollment or engagement as a patient. Any physician-patient relationship is governed entirely by the Practice’s separate agreements and policies, not by these Terms.

Do not submit medical history, symptoms, diagnoses, laboratory results, imaging reports, genetic information, medications, insurance information, Social Security numbers, or other sensitive health information through this Website, its contact forms, general email links, or general scheduling forms. This Website is not monitored for clinical matters or emergencies.

3. No Medical Advice; Informational Purposes Only

The content on this Website and within our Programs and Products — including text, graphics, testimonials, blog posts, books, recordings, presentations, handouts, videos, emails, community content, and other materials — is provided for general informational and educational purposes only. It is not, and must not be relied upon as, medical, mental health, nutritional, psychological, legal, financial, tax, or religious advice, diagnosis, or treatment, and it is not a substitute for professional advice and judgment from your own physician, nurse practitioner, physician assistant, therapist, counselor, mental health practitioner, licensed dietitian or nutritionist, attorney, accountant, financial advisor, clergy member, or other qualified professional.

Do not disregard, avoid, or delay obtaining professional medical advice because of anything you read or receive on or through the Website or our Programs and Products. Do not start or stop any medication or change your diet, supplement regimen, exercise program, sleep routine, or medical care plan without consulting your own health care provider. If you have or suspect you have a medical or mental health issue, contact your own health care provider promptly. We are not providing health care, medical care, nutrition therapy, psychotherapy, or diagnosis through this Website or through the Programs and Products offered by the Company.

4. Emergency Disclaimer

THIS WEBSITE IS NOT DESIGNED OR INTENDED FOR USE IN MEDICAL, MENTAL HEALTH, OR SAFETY EMERGENCIES. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL 911 OR GO TO YOUR NEAREST EMERGENCY ROOM IMMEDIATELY. IF YOU ARE EXPERIENCING A MENTAL HEALTH CRISIS OR ARE AT RISK OF HARMING YOURSELF OR SOMEONE ELSE, CALL 911, GO TO THE NEAREST EMERGENCY ROOM, OR CONTACT AN APPROPRIATE CRISIS RESOURCE IMMEDIATELY. DO NOT RELY ON THIS WEBSITE, OUR PROGRAMS AND PRODUCTS, OR ANY COMMUNICATION WITH US FOR EMERGENCY ASSISTANCE.

5. Intellectual Property Rights

5.1 Our Content

The Website and our Programs and Products, and all of their content — including words, design, layout, graphics, photographs, images, information, materials, documents, data, books, handouts, recordings, videos, slides, frameworks, methods, and other content and intellectual property accessible on or through them (collectively, “Content”) — are owned by or licensed to us and are protected by United States and international copyright, trademark, and other intellectual property laws. All rights not expressly granted are reserved.

5.2 Limited License to You

If you view, purchase, or access the Website or any Content, we grant you a revocable, non-transferable, limited license for your personal, non-commercial use only, limited to you alone. When you purchase a Program or Product, you are purchasing the limited right to use it in the form provided, subject to these Terms and any product-specific terms presented at checkout or in a separate written agreement.

You may download and/or print Content for your own personal, non-commercial use, provided you keep intact all copyright, trademark, and other proprietary notices. You may not share, sell, reprint, republish, reproduce, upload, distribute, or otherwise make any Program, Product, or Content available to others for resale, mass reproduction, training, commercial use, or use in your own business without our prior written permission.

5.3 Prohibited Uses of Our Content

You agree that you will not:

• copy, share, steal, or represent as your own any of our Programs, Products, or Content, in whole or in part;

• modify, copy, reproduce, republish, upload, post, transmit, translate, sell, market, create derivative works from, exploit, or distribute Content in any manner or medium for your own personal, business, or commercial use unless expressly permitted in writing;

• duplicate, share, trade, sell, or otherwise distribute any Program or Product to any other person for their use;

• use any Content in a manner that infringes our rights or that we have not authorized in writing;

• use bots, crawlers, scrapers, automated tools, or manual extraction methods to copy, harvest, index, or repurpose Content except as allowed by public search engines under our technical settings; or

• remove, obscure, or alter copyright, trademark, or proprietary notices.

Unauthorized use of our Programs, Products, or Content may give rise to civil liability and/or constitute a criminal offense. We reserve the right to enforce our rights to the fullest extent permitted by law.

5.4 Trademarks

Any trademarks, taglines, and logos displayed on or in the Website or our Programs and Products are our trademarks unless otherwise indicated. Any use, including framing, meta tags, or other text using these trademarks, is prohibited without our prior written consent. Marks bearing the ™ or ® symbols may not be used by you without our express written permission.

5.5 AI Training Prohibited

Any use of any Content from this Website or our Programs and Products for artificial intelligence training, machine learning, model development, dataset creation, embedding databases, retrieval systems, or related purposes — whether collected manually or by automated means — is prohibited without our prior written permission.

5.6 Requesting Permission

Any request for written permission to use our Content, in whole or in part, should be made before you use it by contacting us at hello@transcendhealthgroup.com. If we grant permission, you agree to use only the specific Content we allow and only in the ways we permit in writing. If you use Content in ways we have not specifically permitted, you agree to stop using it immediately and take the actions we reasonably request to protect our rights.

5.7 Digital Millennium Copyright Act

We respect the intellectual property rights of others. If you believe Content on the Website infringes a copyright you own and was posted without your authorization, you or your authorized agent may send a notice requesting removal to hello@transcendhealthgroup.com.

6. Your Contributions, Comments, and Testimonials

By posting or submitting material on or through the Website or our Programs and Products — such as comments, posts, photos, images, videos, questions, feedback, or other contributions — you represent that you own or have the necessary rights to those materials and are at least 18 years old.

For non-confidential contributions you intentionally submit for public or community use, you grant us a non-exclusive, worldwide, royalty-free license to use, display, reproduce, edit for clarity or length, and distribute those contributions in connection with operating the Website, Programs, Products, communities, and related business activities. You may ask us to delete contributions where reasonably feasible, but we may retain copies where required for legal, accounting, dispute-resolution, security, or backup purposes.

We will not use your name, image, voice, likeness, testimonial, identifiable story, or before-and-after information in marketing materials without separate written permission, except for incidental, non-identifying crowd imagery from public events where permitted by law. Participation in a Program, Product, private community, group call, or event does not, by itself, grant us permission to use your identifiable likeness or testimonial for marketing.

You retain all intellectual property rights in any work product, business idea, creative work, or other intellectual property you create through participation in our Programs and Products. We do not claim ownership of your independent work product, ideas, programs, or offerings.

7. Testimonials, Endorsements, Affiliates, and Advertising Disclosures

Testimonials, endorsements, case examples, comments, or success stories appearing on the Website or in our Programs and Products reflect individual experiences and are not guarantees of results. Results vary based on many factors outside our control. We may edit testimonials for length, clarity, grammar, or format, but we will not knowingly alter them in a way that materially changes the meaning.

We may receive compensation, referral fees, affiliate commissions, discounts, gifts, sponsorships, or other benefits from certain products, services, platforms, partners, or links mentioned on the Website or in our Programs and Products. When we have a material connection to a recommendation, endorsement, or link, we will make reasonable efforts to disclose that connection clearly and conspicuously near the relevant claim, recommendation, or link.

No statement on the Website or in our Programs and Products should be interpreted as a guarantee of health, medical, cognitive, physical, emotional, spiritual, business, financial, or other outcomes.

8. Purchases, Payments, and Online Commerce

If you pay by debit or credit card, you authorize us or our third-party payment processor to charge your card as payment for the Program or Product you purchase, and you will receive an electronic receipt. If you are provided an invoice instead, you must pay it by the due date, or your access may be delayed, suspended, or terminated. If payment is not received by the due date, we may provide a short grace period in our discretion, but we are not required to do so.

You agree that you are financially responsible for purchases made by you or on your behalf. You agree to purchase goods or services only for yourself or for another person for whom you are legally permitted to do so or whose express consent you have obtained.

Information collected during a purchase — such as your name, address, payment method, and billing information — may be collected by us and our payment processor. Please review our Privacy Policy and the privacy policy of our payment processor.

Chargebacks and billing concerns. If you believe a charge is incorrect, please contact us first so we can attempt to resolve the issue. We reserve the right to dispute improper chargebacks and to pursue amounts lawfully owed under these Terms or any applicable written agreement. Nothing in this section limits any rights you may have under applicable law.

Third-party merchants. If you purchase from one of our affiliates or another merchant through a link on the Website, your transaction and information may be collected by that merchant and its payment processor. Your dealings with any such merchant, and all purchase terms, refunds, warranties, and customer-service issues, are solely between you and the merchant unless we expressly state otherwise in writing.

9. Refund, Cancellation, and Subscription Policy

Refunds, cancellations, and access terms may differ by Program or Product. Product-specific terms presented at checkout, in an invoice, or in a separate written agreement will control if they conflict with these general Terms.

• Digital products and downloadable materials. Unless otherwise stated at checkout or required by law, sales of digital products, downloads, templates, recordings, books, and other immediately accessible materials are final once access is provided.

• Coaching programs, communities, and educational programs. Unless otherwise stated in a separate written agreement, fees are non-refundable once the program begins or access is granted. If payment plans are offered, you remain responsible for scheduled payments unless the applicable program terms state otherwise.

• Speaking engagements, events, and workshops. Cancellation, travel, rescheduling, deposits, and refund terms are governed by the applicable proposal, invoice, speaker agreement, event agreement, or written confirmation.

• Memberships or subscriptions. If we offer recurring billing, you authorize recurring charges at the interval and price disclosed at checkout until you cancel. Cancellation stops future billing but does not automatically refund prior payments or the current billing period unless required by law or stated in the applicable subscription terms. We will provide a reasonable method to cancel.

• Legal exceptions. Nothing in this policy limits any refund, cancellation, or charge-dispute rights that cannot be waived under applicable law.

10. Personal Responsibility and Assumption of Risk

You agree that you are using your own judgment in using the Website and our Programs and Products, and that you do so at your own risk. Our Programs and Products are for informational and educational purposes only and are intended to provide education and tools to help you make your own decisions in your own judgment and discretion. You assume the risks associated with your decisions, and no results are guaranteed. You are solely responsible for your actions, decisions, and results based on the use, misuse, or non-use of the Website and our Programs and Products.

11. Disclaimers

To the fullest extent permitted by law, we disclaim liability for losses or damages incurred by you or others in connection with the Website or our Programs and Products, including any loss or damage arising from accidents, delays, injuries, harm, lost profits, personal or business interruptions, misapplication of information, physical, mental, emotional, or spiritual injury, loss of income or revenue, loss of data or goodwill, wasted time, or other loss or damage, except where liability cannot be limited under applicable law.

11.1 Legal, Financial, Business, and Tax Disclaimer

Our Website and Programs and Products are not, and must not be relied upon as, business, financial, legal, investment, accounting, or tax advice, and are not a substitute for professional advice from your own accountant, lawyer, financial advisor, or other qualified professional. We are not responsible for your earnings, business decisions, financial decisions, taxes, or any change in your finances or income that may result from information presented through the Website or our Programs and Products.

11.2 Earnings and Results Disclaimer

We make no representations as to any physical, mental, emotional, spiritual, health, financial, business, or other benefit, or any future income, sales, profitability, or potential loss, that may result from your use of the Website or participation in any Program or Product. We cannot and do not guarantee any particular result, positive or negative, and you accept that results differ for each individual.

11.3 Warranties Disclaimer

THE WEBSITE AND OUR PROGRAMS AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE WEBSITE OR OUR PROGRAMS AND PRODUCTS WILL BE FUNCTIONAL, UNINTERRUPTED, CORRECT, COMPLETE, APPROPRIATE, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

11.4 Technology Disclaimer

We try to ensure that the Website and our Programs and Products are available and delivered in a reliable way, but we cannot guarantee uninterrupted or error-free access. Access may be suspended or restricted from time to time for repairs, maintenance, updates, server issues, internet traffic, network failures, third-party platform issues, or other technical reasons.

11.5 Errors and Omissions

We make no warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information in the Website or our Programs and Products. Because medical, technological, scientific, business, and regulatory information evolves, content may become outdated or may contain inaccuracies or errors. You are responsible for independently verifying information before relying on it.

11.6 Force Majeure

We will not be liable for any delay or failure to perform our obligations due to any cause beyond our reasonable control, including acts of God or nature, war, terrorism, civil disturbance, labor strikes, interruption of transportation or utilities, public health emergencies, quarantines, lockdowns, government restrictions, network or internet failures, platform failures, payment processor failures, or other events, whether foreseen or unforeseen.

12. Third-Party Links and Services

The Website may link to other websites, including transcendhealthmedical.com, and may integrate third-party tools for scheduling, analytics, payments, videos, forms, advertising, email marketing, customer relationship management, or communications. These links and tools are provided for convenience, and their inclusion does not imply endorsement, sponsorship, or approval unless expressly stated. We do not control and are not responsible for the content, functionality, privacy practices, terms, refunds, warranties, or performance of any third-party website or service, and your use of them is at your own risk. You are responsible for reviewing their terms and privacy policies.

With our prior written permission, you may establish a hypertext link to the Website so long as the link does not state or imply sponsorship, endorsement, or ownership by either party that does not exist. You may not frame or inline-link our Content without our written permission.

13. Your Conduct

You agree to use the Website and our Programs and Products for lawful purposes only. You agree that you will not:

• use them for any fraudulent, unlawful, harassing, abusive, or harmful purpose;

• send, post, use, or re-use material that is illegal, offensive, abusive, indecent, harmful, defamatory, obscene, threatening, invasive of privacy, in breach of confidence, or infringing of any intellectual property or privacy right;

• transmit viruses, malware, or any other harmful code, or send chain letters, mass mailings, spam, or unsolicited commercial messages;

• impersonate any person or entity or misrepresent the origin of your contributions;

• attempt to gain unauthorized access to the Website or its systems;

• use bots, scrapers, crawlers, or automated tools to access, index, copy, train on, or extract the Website or Content except as allowed by public search engines under our technical settings;

• submit medical emergencies, clinical requests, PHI, or sensitive information through general website forms; or

• reproduce, duplicate, copy, resell, or commercially exploit any part of the Website or our Programs and Products in a way that does not comply with these Terms.

14. Accounts and Passwords

To use certain features of the Website or our Programs and Products, you may need a username and password. You are responsible for maintaining their confidentiality and for all activities that occur under your account, whether by you or others. You may not share your username or password with anyone. You agree to provide true and accurate registration information, notify us promptly of any unauthorized use or breach of security, and log out at the end of each session when appropriate. We cannot and will not be liable for loss arising from your failure to protect your account.

15. Limitation of Liability, Indemnification, and Release of Claims

15.1 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EQUITABLE, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR PERSONAL OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE WEBSITE OR OUR PROGRAMS AND PRODUCTS, REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Because this Website is informational and does not deliver medical care, these Terms are intended to govern only your use of the Website and the Programs and Products offered by the Company. These Terms do not govern clinical services, medical records, patient communications, medical advice, or the patient-provider relationship of the Practice. Nothing in these Terms is intended to limit liability in a way that is prohibited by applicable law, including for conduct that cannot lawfully be waived or limited.

15.2 Indemnification

You agree to defend, indemnify, and hold harmless the Company and our affiliates, agents, contractors, officers, directors, shareholders, members, managers, employees, joint venture partners, successors, assignees, and licensees from and against claims, causes of action, damages, liabilities, costs, and expenses, including reasonable legal fees, arising out of or related to your misuse of the Website or our Programs and Products, your violation of these Terms, your violation of any third-party right, your violation of applicable law, or your submissions or contributions.

15.3 Release of Claims

To the fullest extent permitted by law, you release us from claims arising from your use of or reliance on the Website or our Programs and Products, including claims related to lost profits, personal or business interruptions, personal injuries, accidents, misapplication of information, or other loss or condition, except where such release is prohibited by law.

16. Dispute Resolution

Please read this section carefully. It requires binding arbitration on an individual basis and waives your right to a jury trial and to participate in a class action.

Governing law. These Terms are governed by and construed in accordance with the laws of the State of Georgia, where our principal place of business is located, without regard to conflict-of-law principles.

Informal resolution. If a dispute arises between us, we hope to resolve it amicably. Before seeking arbitration, you agree to submit your complaint to hello@transcendhealthgroup.com, and the parties will attempt good-faith resolution for 30 days.

Binding arbitration. If we are unable to resolve the dispute through good-faith negotiation within 30 days, the dispute will be resolved by binding arbitration before a single arbitrator, administered in accordance with the American Arbitration Association rules unless we both agree otherwise in writing or as otherwise provided by law. Judgment on the arbitrator’s award may be entered in any court of competent jurisdiction.

Venue and fees. Any arbitration will be held in Fulton County, Georgia, unless the parties agree in writing to another location or remote proceeding, or unless applicable law requires otherwise. The arbitrator may award fees and costs only to the extent permitted by applicable law, these Terms, or a separate written agreement.

Class action waiver. ANY ARBITRATION OR OTHER DISPUTE RESOLUTION PROCEEDING WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. NEITHER YOU NOR THE COMPANY MAY JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER USERS OR CUSTOMERS, OR ARBITRATE OR LITIGATE ANY CLAIM AS A REPRESENTATIVE OR MEMBER OF A CLASS OR IN A PRIVATE ATTORNEY GENERAL CAPACITY.

Time limit. To the fullest extent permitted by law, any arbitration or legal claim must be commenced within one (1) year after the act, omission, or conduct giving rise to the dispute, or the claim is waived. This limitation does not apply where prohibited by law.

17. Reviews, Public Comments, and Confidentiality

Nothing in these Terms prohibits you from sharing an honest review, opinion, or truthful statement about your experience. We ask that concerns be brought to us directly when possible so we can try to resolve them professionally. You agree not to post or transmit content that is knowingly false, defamatory, harassing, abusive, threatening, unlawful, or that discloses confidential, proprietary, private, or personally identifying information about another person or entity without permission.

18. Termination

You may terminate your use of or participation in our Programs or Products by emailing hello@transcendhealthgroup.com, subject to any product-specific terms, payment obligations, cancellation provisions, or separate written agreements. We reserve the right, in our discretion, to refuse, suspend, or terminate access to the Website or any Program or Product, in whole or in part, if you violate these Terms, misuse the Website, fail to pay amounts owed, infringe our intellectual property, disrupt a community or event, or engage in unlawful or harmful conduct. All provisions of these Terms that by their nature should survive termination — including intellectual property rights, disclaimers, limitations of liability, release of claims, indemnification, refund and payment terms, dispute resolution, and confidentiality obligations — will survive.

19. General Provisions

Severability. If any provision of these Terms is found invalid or unenforceable, that provision will be modified to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

Electronic communications. By submitting a contact form, scheduling a call, texting, purchasing a product, creating an account, or subscribing to our email list, you consent to receive electronic communications from us, including responses to inquiries, administrative messages, transaction messages, newsletters, and marketing emails where permitted. You may opt out of marketing communications at any time using the unsubscribe link or by contacting us; opting out does not affect transactional or administrative messages.

SMS communications. If you provide your phone number and consent to receive text messages, message and data rates may apply, message frequency may vary, and you may opt out of marketing texts by replying STOP where supported. Consent to receive marketing texts is not a condition of purchase. Clinical or patient-care text messaging, if any, is handled separately by the Practice through its own systems and consents.

Accessibility. We are committed to making the Website accessible to users, including individuals with disabilities. If you have difficulty accessing any part of the Website, please contact us and we will work to provide the information through an accessible alternative where reasonably feasible.

Entire agreement. These Terms, together with our Privacy Policy and any product-specific terms or separate written agreement, constitute the entire agreement between you and the Company with respect to your use of the Website and our Programs and Products. If you have purchased a separate service or entered into a separate written agreement with us, the terms of that agreement will prevail in the event of a conflict. These Terms do not govern the clinical services, membership program, medical records, or patient-provider relationship of the Practice, which are subject to separate agreements and policies.

20. Contact Information

If you have any questions about these Terms, please contact us:

Transcend Health Group, LLC

Email: hello@transcendhealthgroup.com

Last Updated: July 2, 2026